Support
Contact Support
If you need assistance, please contact us by email at support@elufi.app. We usually respond within 1–3 business days.
Account Issues
If you're having trouble logging in:
- Make sure you're using the same login method (Email, Google, Apple, or Facebook) that you originally used
- Check your internet connection
- Restart the application and try again
If the problem continues, please contact support.
Deleting Your Account
You can delete your account directly from inside the application, in Profile then Delete Account. If you no longer have the app installed, see our Delete Account page for how to request deletion by email.
Subscription Questions
Subscriptions are managed through the app stores. You can manage or cancel your subscription through your Apple App Store or Google Play account settings.
Deleting the application or deleting your account does not automatically cancel an active subscription.
App Not Working
If the application isn't working correctly, try the following:
- Restart the application
- Restart your device
- Make sure you have the latest version of the app installed
If the issue continues, please contact support.
Data and Privacy
Most personal information used by the Elufi application — meal history, notes, personal progress, and preferences — is stored locally on your device and is not stored on external servers. For more information, please read our Privacy Policy.
Feedback
We're always working to improve Elufi. If you have suggestions, feedback, or feature ideas, feel free to contact us.
Frequently Asked Questions
Is Elufi a diet app?
No. Elufi is designed as a calm food companion that helps people build healthier eating habits without strict diets or pressure.
Do I need internet to use the app?
Most features of the app work offline. Internet connection is only required for login, notifications, subscriptions, and advertisements.
Does Elufi store my health data?
No. Health-related data such as weight, goals, or meal history are stored locally on your device and are not uploaded to external servers.
Can I use Elufi worldwide?
Yes. Elufi is available globally and can be used in any country.
How do I cancel my subscription?
Subscriptions are managed through the app store where the purchase was made: the Apple App Store or Google Play Store.
How do I delete my account?
You can delete your account inside the application in Profile, then Delete Account, or request deletion by email if you no longer have the app installed. See our Delete Account page.
Developer Information
Elufi is developed and operated by Marek Chowaniec, Poland.
Support email: support@elufi.app